TAL – Client

“They came with a lot of expertise and were able to push through challenges and manage the project seamlessly”

“The main reason we engaged CXC was to improve the management of our contingent workforce, which was previously decentralised and hard to get visibility on.

At the time we had seen contingent workers and related expenses increase and identified potential risks in managing our contingent workforce. The risks related to security, background checks and the potential for ‘claims of employment’ by independent and highly tenured contractors.

CXC were able to review our existing model, supplier costs and contingent data and then provide commercial analysis that helped build a business case for a new solution. The designed solution has met all our needs and achieved the benefits we had hoped for.

Negotiations with suppliers is always complex and challenging but the team were able to balance the commercial outcomes we needed while still maintaining relationships. This is a sweet spot for CXC, having worked with many suppliers and having the people on the implementation team that understand how suppliers operate and think.

We had a strong project manager who kept everyone on task and was flexible when we needed to be. We felt consulted on all matters and the communication was proactive, clear and timely. We felt very supported as the CXC team bring a lot of experience and learnings that they were able to share. Also, they were also able to provide a lot of templates/examples for communications and training that we leveraged to save on time and effort.

The implementation team were first class. Having implemented many new solutions, they came with a lot of expertise and were able to push through challenges and manage the project seamlessly.

We enjoyed working with the team. Not only are they highly capable and effective, but they were also engaging, and we had some fun along the way. The CXC account management we have are a delight to work with and regularly receive positive feedback about how responsive and easy to deal with they are.

We have significantly improved the management and visibility of our contingent workforce, as well as reducing our risks and costs. Over time as we bring on more contractors, we will see an improved contractor experience.”

Joanna Romeril, TAL Head of Talent

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