The Client
Our client, a leading USA based global network of firms consulting company, with over 250,000 internal employees, engages contractors to service a number of client requirements in industries ranging from banking, finance, tax, mergers and acquisitions. Historically, their contingent talent model sourced contingent talent directly through internal networks.
The Situation
Our client was seeking a compliant global solution, where they could separate from the management and engagement of independent contractors; a process that was typically time consuming and resource intensive.
CXC's Solution
CXC implemented a global contractor management solution supported by a custom-built online Vendor Management System. This software was tailored to support our client’s contractor requisition, approval, on-boarding, and management processes.
Additionally, the CXC solution involved:
- An outsourcing solution that delivered legislative and tax compliance
- A streamlined, automated online contractor engagement process, in-keeping with internal policy requirements
- A communication model where both contractors and line managers were fully aware of any process changes, educational and legal information
- A global contractor care program of the highest industry standard.
The Results
Providing greater insight to support strategic decision-making around their contingent workforce has been a priority for the partnership. Throughout the partnership, this goal has been achieved, in addition to the following:
Providing greater insight to support strategic decision-making around their contingent workforce has been a priority for the partnership. Throughout the partnership, this goal has been achieved, in addition to the following:
- Improved reporting across spend, contingent workers trend data, KPIs and budget analysis
- Ability to compliantly engage contractor employer or self-employed in over 50 countries
- Capability to pay worker in local currency and be invoiced in USD$ with global consolidation
- Cost savings and efficiency improvements across procurement, HR and finance departments
- Visibility of the contractor base (cost, tenure, effectiveness) through supplier reporting and analysis
- Greater flexibility in the management of contractors; a factor not previously available from the internal model.
This client continues to work with CXC today, a relationship that now stands at seven years.
