Top 5 HR Trends for 2020

2020 has been a game changer for most organizations and workers around the world.  Most departments within organizations have been impacted.  Policies around business processes, health and safety and workforce management have undergone major overhauls.


Remote working has had a steep increase in 2020.  Although some businesses were already using remote workforce models, many have had to create new workforce management strategies to adapt and survive.

Some businesses have modified their existing workforce model to embrace remote working.  Others have adopted the use of contingent workers and have had to learn to navigate their way around managing a more hybrid and agile workforce.  Either way,  managing a remote workforce has been one of the key HR trends for 2020.

Human resource management employment statistics claim 75% of hiring managers are using software for recruiting. 


Whether engaging full time employees, foreign workers, remote workers or contingent talent, one thing is for sure, the workforce of today and the future is diverse.  Companies realize that to keep up with the competition, their workforce strategy needs to include diversity.

Diverse companies are 70% more likely to capture new markets.

(Learning Hub)

Candidates now expect the use of AI  in recruitment and to assist with their career development, enabling them to build their profiles, look for suitable roles and even identify mentors to help them.

AI-powered career development is now the expectation of candidates as they assess career growth and mobility opportunities at a prospective employer, Andrew Saidy, vice president of talent digitization for Schneider Electric


Employee Experience

Finding the right talent for the job continues to be top of mind for businesses around the world.  Once talent is identified and onboarded, the journey continues on throughout their tenure within the organization.  The contingent workforce component within an organization is now included as part of the overall ‘workforce’ experience.  The adoption of an extended workforce, now means companies need to nurture their entire workforce.  This is not limited to just full time employees any longer, but rather, it now extends to include the contingent workforce, foreign workers and the remote workforce.

A report from Gartner lists the employee experience as one of the top areas of focus for HR and predicted that it would remain top of mind through 2020 as companies seek ways to drive engagement and foster employee-centric cultures.


It was already happening prior to 2020, but the events of 2020 have increased the rate of expansion of the gig economy.  This ties in with remote workforce trends.  More people have moved away from traditional work models in favor of a more flexible workforce model.

According to a survey conducted by Deloiite, Millennials and Gen Zs are particularly open to working in the gig economy, with their drive being to earn extra income, gain more control over work hours and strike a healthy work/life balance.

In addition to the Top HR Trends, we’ve included some interesting HR statistics for 2020 below.

  • 67% of candidates believe that a diverse team is of vital importance
  • As of 2020, there are more than 150 onboarding applications
  • 69% of employees say recognition makes them work harder
  • 93% of employees believe empathy plays a huge role in retention
  • 2020 might experience a decrease in millennial workforce by up to 69%
  • There are about 250 resumes sent for each available job listing
  • 75% of HR personnel use recruiting software
  • Fear of job automation is present in only 7% of all HR managers

As we round-up 2020, we’ll be sharing more articles and insights about what to expect in 2021 and how this will impact the global contingent workforce.