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Cutting costs and amping up visibility for TAL’s contractors

Business & Professional Services
CXC Global3 Lectura rápida
CXC GlobalApril 17, 2023
CXC Global

“We have significantly improved the management and visibility of our contingent workforce, as well as reducing our risks and costs. Over time as we bring on more contractors, we will see an improved contractor experience.”


Joanna Romeril

Former Head of Talent TAL

CXC Global

Resumen

Desafío

TAL’s workers were managed through a decentralised model by a number of suppliers, which in some cases led to a lack of visibility, inconsistent costs and increased risk – including potential for claims of employment.

Soluciones

CXC was able to review TAL’s existing model, supplier costs and contingent data and then provide commercial analysis for a successful implementation. This included complex negotiations across the supply chain.

Resultados

CXC transitioned TAL’s contractors over a six-week period with minimal disruption, providing better visibility and efficiency. The cost savings implemented were designed to save them at least 5% within the first year.

TAL

TAL is one of Australia’s leading life insurers, protecting more than 4.5 million Australians and their families. The company is committed to making life insurance a valued and understood part of Australians’ lives.

Industria

Financial Services

Tamaño de la empresa

1,000-5,000 employees

Lugar

Sydney, NSW

Año de fundación

1867

Background

TAL engages around 180 contractors across their business, using them for specialist expertise in IT, project management and administration.

Before partnering with CXC, these workers were managed through a number of suppliers, which in some cases led to a lack of visibility, inconsistent costs and increased risk.

According to Joanna Romeril, TAL Head of Talent:

“The main reason we engaged CXC was to improve the management of our contingent workforce, which was previously decentralised and hard to get visibility on.
At the time we had seen contingent workers and related expenses increase and identified potential risks in managing our contingent workforce. The risks related to security, background checks and the potential for ‘claims of employment’ by independent and highly tenured contractors.”

Our Solution

As Australia’s leading contingent workforce program manager, CXC was able to provide a proven implementation plan that gave TAL confidence they were in good hands.

CXC reviewed TAL’s existing model, supplier costs and contingent data, and then provided commercial analysis that helped build a business case for a new solution. Having implemented similar programs in the insurance industry, we had significant expertise in managing challenges and providing solutions during implementation.

Implementation for TAL’s contingent workforce program comprised of:

  • Initiation and planning – Reviewing TAL’s data sources, identifying team members and creating project documentation.
  • Discovery – Holding discovery workshops for requisition and approval, supply chain, contractor management, timesheeting, expenses, invoicing and payroll.
  • Analyse – Reviewing the supplier agreements, drafting communications plans and executing agency margin agreements.
  • Solution design – Creation of process maps, confirmation of reporting requirements, system set up, rate calculators, onboarding forms and training collateral.
  • Transition – After confirming contractor transition data, uploading information into our systems, communicating to all contractors on transitioning to CXC and scheduling daily management calls.
  • Launch – Solution enters business as usual and contractors commence using CXC’s timesheets.
    Review – Four weeks of close support, then handover from our implementation team to the service delivery team.

According to Joanna Romeril, TAL Head of Talent:

“The main reason we engaged CXC was to improve the management of our contingent workforce, which was previously decentralised and hard to get visibility on.
At the time we had seen contingent workers and related expenses increase and identified potential risks in managing our contingent workforce. The risks related to security, background checks and the potential for ‘claims of employment’ by independent and highly tenured contractors.”

Results

CXC’s solution for TAL was implemented successfully over a six-week period with minimal disruption to their contractor base. By choosing CXC as their contingent workforce program manager, they now receive:

  • Visibility: Consolidated invoicing for all workers and suppliers, as well as reporting and data insights.
  • Simplicity: One point of contact, standardised onboarding and offboarding, and consistent payments for all recruitment suppliers.
  • Compliance: Risk mitigation around background screening, insurances and co-employment.
  • Cost savings: Our 12 cost savings initiatives are designed to save at least 5% within the first year.

“The implementation team were first class. Having implemented many new solutions, they came with a lot of expertise and were able to push through challenges and manage the project seamlessly.
We enjoyed working with the team. Not only are they highly capable and effective, but they were also engaging, and we had some fun along the way. The CXC account management we have are a delight to work with and regularly receive positive feedback about how responsive and easy to deal with they are.
We have significantly improved the management and visibility of our contingent workforce, as well as reducing our risks and costs. Over time as we bring on more contractors, we will see an improved contractor experience.”

– Joanna Romeril, former Head of Talent, TAL


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About CXC


En CXC, nuestro objetivo es el de ayudarte a ampliar tus negocios con soluciones flexibles y talentos tercerizados. Sin embargo, también entendemos que administrar una fuerza laboral contingente puede ser una tarea compleja, costosa y lenta. Mediante nuestra solución MSP, podemos ayudarte a que cumpla con todas tus necesidades de contratación, incluyendo empleados temporales, contratistas independientes y Trabajadores SOW. ¿Y si se cambian a tus necesidades? No hay problemas. Somos flexibles. Nuestra solución está diseñada para aumentar o reducir la escala para adaptarnos a las necesidades de nuestros clientes.

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