How Transurban Maintained Hiring Momentum with On-Demand Recruitment Support

Client Overview & Challenge

Meeting a Surge in Hiring Without the Internal Recruitment Capacity

Transurban’s Talent Acquisition team was managing significant recruitment demand to support its business-critical customer service contact centre and broader operations.

The team needed to recruit across several key roles, including:

• Project Managers
• Payroll Officers
• Finance Managers
• Contract Administrators

But there was a problem: recruitment demand had outgrown the team’s available capacity.

Transurban attempted to recruit additional Talent Acquisition consultants internally. However, a tight talent market following the COVID-19 pandemic meant securing the required recruitment expertise was taking longer than anticipated.

The business needed an immediate solution that could:

• Add recruitment capacity quickly
• Maintain hiring momentum across critical roles
• Reduce pressure on the internal TA team
• Integrate seamlessly with existing systems and processes
• Avoid disruption while permanent recruitment resources were secured

With an established relationship already in place, Transurban turned to CXC for flexible recruitment support.

The Solution

Embedded Recruitment Expertise, Mobilised When It Was Needed

CXC implemented a Recruiter on Demand solution, deploying an experienced Talent Partner directly into Transurban’s Talent Acquisition team for an initial four-week period.

Rather than operating as an external recruitment agency, the Talent Partner worked as an extension of Transurban’s internal team, providing end-to-end contingent recruitment and administrative support during the period of increased demand.

Key elements of the solution included

Rapid mobilisation

CXC was able to quickly deploy recruitment expertise when Transurban’s internal capacity was stretched.

Embedded recruitment support

The Talent Partner integrated directly into Transurban’s TA function, working with hiring managers and supporting existing recruitment processes.

Immediate business familiarity

Having previously supported Transurban through CXC’s Workforce Exchange talent pooling solution, the Talent Partner already understood the organisation, its processes and stakeholder environment.

End-to-end recruitment delivery

Support covered contingent recruitment activity and associated administration, helping relieve pressure across the internal TA function.

Flexible capacity

The four-week engagement gave Transurban access to additional recruitment capability precisely when it was needed, without waiting for a permanent TA hire.

Results

Recruitment Continuity Without Disruption

The Recruiter on Demand model enabled Transurban to maintain recruitment activity during a period of significant demand while its internal TA team focused on its broader talent priorities.

Results at a Glance

4-week deployment

Experienced recruitment expertise embedded directly into Transurban’s TA team during a critical period.

Rapid mobilisation

CXC quickly deployed an experienced Talent Partner when additional recruitment capacity was required.

Zero disruption to recruitment activity

Transurban maintained recruitment activity with hiring managers throughout the capacity shortage.

Immediate productivity

Existing knowledge of Transurban’s operations, technology and stakeholders enabled the Talent Partner to begin adding value quickly.

Operational Impact

Adding Recruitment Capacity Without Adding Complexity

The embedded model provided Transurban with additional recruitment capability while maintaining continuity across its existing Talent Acquisition operation.

Key outcomes included:

• Continued hiring activity despite limited internal recruitment capacity
• Reduced pressure on Transurban’s existing TA team
• Seamless integration with internal technology and recruitment processes
• Faster engagement with hiring managers through existing stakeholder relationships
• Additional capacity across business-critical recruitment activity
• Greater flexibility to respond to temporary fluctuations in hiring demand

Because the Talent Partner already understood Transurban’s organisational structure and recruitment environment, there was no lengthy learning curve before meaningful support could begin.

The result was a flexible recruitment model that allowed Transurban to increase TA capacity when it needed it without permanently increasing internal headcount.

Client Feedback

Immediate Value When Recruitment Capacity Was Stretched

CXC was quickly able to mobilise a recruitment on demand service in our time of need. Miriam joined our team for a 4-week period and, through her knowledge of our business and CXC’s contingent management program, was able to hit the ground running.

She added immediate value to our TA team through the delivery of contingent recruitment services.

Deb Jackson
Head of Talent Acquisition, Transurban

Building on an Established Workforce Partnership

CXC had supported Transurban with contractor payroll and supply chain management services since 2018, giving the team an existing understanding of Transurban’s contingent workforce environment.

During the first year of that partnership, CXC supported Transurban in achieving nearly $1 million in savings, while ensuring background checks were completed across the contractor population and introducing advanced workforce analytics.

That existing relationship proved particularly valuable when Transurban’s recruitment capacity became stretched: CXC could respond quickly with talent that already understood the organisation rather than introducing another supplier that needed to learn the business from scratch.

Need Extra Recruitment Capacity, Without the Wait?

Hiring demand doesn’t always arrive neatly in line with your internal recruitment capacity.

CXC’s Recruiter on Demand solution gives organisations access to experienced recruitment professionals who can embed into existing teams and provide additional capability when and where it’s needed.

CXC can help organisations:

• Add recruitment capacity quickly
• Manage sudden increases in hiring demand
• Maintain recruitment continuity during resource gaps
• Reduce pressure on internal TA teams
• Access experienced recruitment expertise without adding permanent headcount

Speak with our talent specialists to discover how CXC can provide flexible recruitment capacity when your business needs it most.

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