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Challenge
this leader in heating, ventilation, and air conditioning (HVAC) solutions, sought to expand its operations in Thailand and Vietnam. With a local headquarters and factory in Thailand, they faced a number of critical workforce challenges:
- Recruiting IT professionals for their headquarters and blue-collar workers for their factory.
- Managing a surge in hiring due to growth and turnover.
- Addressing the difficulty of finding recruiters skilled in both IT and factory workforce hiring.
The client’s existing talent acquisition process was hampered by a lack of local presence and expertise. Partnering with an RPO, they needed CXC to step in and deliver workforce solutions to meet their unique demands.
Solution
CXC provided a tailored workforce management solution, enabling the client and their RPO to address the hiring challenges effectively:
Recruiter On Demand
- CXC deployed an experienced recruiter on-site to manage the client’s immediate hiring needs. This recruiter acted as a bridge, ensuring seamless sourcing of IT and blue-collar workers.
Rapid response to challenges
When the initial recruiter resigned, CXC immediately deployed its internal recruitment team to ensure continuity. This included:
- A detailed handover and takeover process.
- Maintaining hiring momentum during the peak surge period.
- Proactively seeking a suitable backfill without disrupting operations.
Seamless integration
- CXC’s recruiters became embedded in the client’s operations, integrating with their team and ensuring deliverables were met.
Expanded Services
- Beyond immediate recruitment needs, CXC assisted the client in planning and implementing a graduate hiring program to meet future workforce requirements.
Results
CXC’s intervention yielded significant benefits for the client:
Operational continuity
- Despite personnel changes, CXC ensured uninterrupted hiring activities, maintaining the client’s growth trajectory.
Client satisfaction
- The client appreciated CXC’s approach so much that they requested CXC’s internal team to stay on even after backfilling the recruiter role.
Scalable solutions
- The partnership allowed the client to manage both immediate hiring surges and long-term workforce planning effectively.
Improved experience
- Both the client and RPO benefited from CXC’s expertise, ensuring a high level of service delivery and client satisfaction.
Feedback from the RPO highlighted the value of CXC’s proactive and responsive service. CXC’s ability to adapt and deliver under challenging circumstances solidified their role as a trusted partner.
