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Sourcing Strategy for Engaging Indigenous Contingent Workers at Medibank

Healthcare
CXC Global3 Lectura rápida
CXC GlobalApril 20, 2023
CXC Global

CXC is a partner that strongly aligns to our values in this area, and our partnership has enabled us to improve employment outcomes to help close the gap for Aboriginal and Torres Strait Islanders.


Carrie Harding

Senior Procurement Delivery Manager Medibank

CXC Global

Resumen

Desafío

Medibank set about pioneering a diversity strategy to improve the contingent workforce mix of their large contractor base.

Soluciones

In partnership with Medibank, we set out to deploy an Indigenous-owned recruitment panel focused on improving the diversity of contingent workers

Resultados

CXC was successful in screening and ultimately engaging with a number of partners for Indigenous recruitment, with a significant number of new contractors being sourced through the panel.

Medibank

Medibank is Australia’s second largest integrated national healthcare company providing health insurance to over 3.7 million members. Medibank’s purpose is Better Health for Better Lives, aiming to deliver better health for all Australians through health services, health system advocacy and work in the community.

Industria

Health

Tamaño de la empresa

1,000-5,000 employees

Lugar

Melbourne, Australia

Año de fundación

1976

Background

CXC has provided contingent workforce and supply chain management services to Medibank. We have sourced, managed and paid contractors across the entire business.

We work across all corporate business units at Medibank, including HealthStrong (aged care), ahm (affordable health insurance) and Care Complete (chronic health management).

Challenge

As the first private health insurer in Australia to develop a Reconciliation Action Plan (RAP), Medibank is committed to achieving a diverse and inclusive workforce.

Medibank recognises that the contribution of Aboriginal & Torres Strait Islander Peoples is vital to their better health purpose. They are working towards their RAP commitment to increase the number of Aboriginal & Torres Strait Islander employees at Medibank, via sustainable and meaningful career opportunities.

Championed by Carrie Harding, Senior Procurement Delivery Manager, Medibank set about pioneering a diversity strategy to improve the contingent workforce mix of their large contractor base.

Our solution

As Medibank’s contingent workforce management and Managed Services Provider (MSP), CXC is a close partner to Medibank and is aligned to their values and organisational goals.

In partnership with Medibank, we set out to deploy an Indigenous-owned recruitment panel focused on improving the diversity of contingent workers.

CXC achieved this goal through:

  • Reviewing Medibank’s RAP to identify the areas we could make a positive effect and agreeing with Medibank on the best ways we could deliver these outcomes.
  • Identifying suitable suppliers in the marketplace by researching current Indigenous sourcing panels across various industries, reaching out to suppliers and ascertaining their ability to deliver into corporate roles.
  • Conducting interviews and deploying an Indigenous-sourcing-specific RFI designed to identify suppliers with true capability in this space.
  • Appointing a suitably-vetted specialist recruitment panel with a focus on majority-owned Indigenous businesses.

As Medibank’s contingent workforce management and Managed Services Provider (MSP), CXC is a close partner to Medibank and is aligned to their values and organisational goals. In partnership with Medibank, we set out to deploy an Indigenous-owned recruitment panel focused on improving the diversity of contingent workers. CXC achieved this goal through:

Results

CXC was successful in screening and ultimately engaging with a number of partners for Indigenous recruitment.

We based the success of our program on the Department of Education, Employment and Workplace Relations measures of success:

  • Sustained employment.
  • Improved health and wellbeing.
  • Regional demands for skills and labour met.
  • Lives changed by increasing self-esteem through work.
  • Lives and mindsets changed in both the Indigenous and broader community.

Based on these measures, the Indigenous recruitment panel has been a resounding success, with a significant number of new contractors being sourced through the panel.

Medibank is now looking to roll out a similar program for accessibility, as well as implementing some of these practices into their wider permanent employment arrangements.

CXC is a partner that strongly aligns to our values in this area, and our partnership has enabled us to improve employment outcomes to help close the gap for Aboriginal and Torres Strait Islanders.

The CXC team has done so well to embed smart, streamlined sourcing through Indigenous owned suppliers, and I’m proud to be a part of this initiative. Together, we’re working towards building an inclusive and diverse workforce, where there are equal employment opportunities for all Australians

Carrie Harding, Senior Procurement Delivery Manager, Medibank

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About CXC


En CXC, nuestro objetivo es el de ayudarte a ampliar tus negocios con soluciones flexibles y talentos tercerizados. Sin embargo, también entendemos que administrar una fuerza laboral contingente puede ser una tarea compleja, costosa y lenta. Mediante nuestra solución MSP, podemos ayudarte a que cumpla con todas tus necesidades de contratación, incluyendo empleados temporales, contratistas independientes y Trabajadores SOW. ¿Y si se cambian a tus necesidades? No hay problemas. Somos flexibles. Nuestra solución está diseñada para aumentar o reducir la escala para adaptarnos a las necesidades de nuestros clientes.

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