Client Overview & Challenge

Scaling Recruitment Across Thailand and Vietnam

A global leader in heating, ventilation, air conditioning (HVAC), refrigeration, and fire and security solutions was expanding its operations across Southeast Asia.

With a regional headquarters and manufacturing facility in Thailand, the business needed to recruit both specialist IT professionals and blue-collar manufacturing workers while managing increased hiring demand driven by business growth and employee turnover.

The existing recruitment model faced several challenges:

• Recruiting both IT and factory talent across different labour markets
• Managing surge hiring during periods of rapid growth
• Finding recruiters with expertise across both professional and industrial hiring
• Maintaining recruitment continuity despite limited local recruitment capability

To support its recruitment process, the organisation partnered with an RPO provider, which engaged CXC to deliver on-demand recruitment expertise and operational support.

The Solution

Flexible Recruitment Support That Adapted to Business Needs

CXC implemented a Recruiter on Demand model, providing experienced recruiters who became embedded within the client’s recruitment operation and worked alongside the existing RPO partner.

Rather than simply filling vacancies, CXC ensured recruitment continuity while helping the business build a scalable hiring model for future growth.

Key elements of the solution included

Embedded recruitment expertise

An experienced recruiter was deployed onsite to manage both IT and blue-collar hiring across the client’s Thailand operations.

Business continuity during workforce changes

When the onsite recruiter resigned, CXC immediately deployed its internal recruitment team, ensuring hiring activity continued without interruption through a structured handover and rapid replacement process.

Integrated delivery

CXC’s recruiters worked as an extension of the client’s recruitment team, collaborating closely with hiring managers and the RPO provider to maintain service levels and recruitment momentum.

Long-term workforce planning

Beyond supporting immediate hiring needs, CXC helped design and implement a graduate recruitment programme to strengthen the organisation’s future talent pipeline.

Results

Maintaining Hiring Momentum During Business Growth

CXC helped the organisation continue hiring through periods of workforce change while supporting both immediate recruitment priorities and long-term workforce planning.

Results at a Glance

Uninterrupted recruitment delivery

Hiring activity continued without disruption despite changes within the recruitment team.

Embedded recruitment partnership

CXC became a trusted extension of the client’s internal recruitment function and RPO partner.

Scalable workforce support

The recruitment model successfully supported both surge hiring and future workforce planning.

Trusted advisor status

The client requested CXC’s internal recruitment team remain in place even after the original recruiter role had been backfilled; a strong endorsement of the value delivered.

Operational Impact

Delivering Recruitment Agility Across Southeast Asia

By combining flexible recruitment support with local market expertise, CXC enabled the organisation to maintain hiring momentum while reducing operational risk.

Key business outcomes included:

• Continuous recruitment during periods of organisational change
• Greater flexibility to manage fluctuating hiring demand
• Improved collaboration between the client, its RPO provider and CXC
• Recruitment support spanning both professional and industrial talent
• Enhanced workforce planning through the introduction of a graduate hiring programme

The result was a more resilient recruitment model capable of supporting both immediate hiring requirements and long-term business growth.

Client Feedback

Becoming a Trusted Recruitment Partner

Feedback from the client’s RPO partner highlighted CXC’s responsiveness, adaptability and ability to maintain recruitment performance under challenging circumstances.

The strength of the partnership was demonstrated when the client requested CXC’s internal recruitment team continue supporting the programme even after the original recruiter position had been replaced.

Ready to Build a More Flexible Recruitment Model?

Business growth, talent shortages and unexpected workforce changes can quickly disrupt hiring.

CXC helps organisations:

• Scale recruitment capacity when demand increases
• Maintain hiring continuity during organisational change
• Access specialist recruitment expertise across multiple talent segments
• Build more resilient recruitment operations

Speak with our workforce specialists to discover how flexible recruitment solutions can help your organisation maintain hiring momentum and support long-term growth.

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