Challenge

In November 2020, this client embarked on its journey to build a back-office support team in the Philippines to manage its European operations. However, the expansion faced significant hurdles:

Complex operational needs 

• Establishing a support team in Southeast Asia required managing services for tourism, language, and communication, areas with unique challenges in skill availability.

Pandemic disruption 

• The global health crisis heightened operational uncertainties, limiting their ability to hire and scale effectively.

Lack of local presence 

• Without a physical office in the Philippines, the client needed a cost-effective solution to employ and manage staff while ensuring compliance with local labour laws.

Solution

CXC partnered with the client to pilot a scalable and compliant workforce solution, tailored to their specific needs:

Pilot launch

• Introduced a small group of contractors to test capabilities in the Philippines, ensuring a gradual and controlled start.

Steady workforce growth

• Scaled from fewer than 10 contractors during the first two years to a peak of 80 employees, hitting a key operational milestone.

Account Management excellence

• Delivered seamless coordination between the client’s leadership in France and operations in the Philippines, enabling smooth deployment and management of a growing workforce.

Cost-effective Employer of Record (EOR) services

• Enabled the client to employ staff across the Philippines without the need for a physical office, reducing overheads and maintaining flexibility.

Ongoing compliance and advisory services

• Managed contractor queries and ensured adherence to local statutory requirements.
• Provided the client with a blueprint for establishing their own operations, including frameworks for managing compliance and employment.

Transitional support

• As the client transitioned to its own entity, CXC ensured a smooth handover by:
  • Facilitating the transfer of contractors to the client’s new entity.
  • Offering HR advisory services, including recommendations for insurance vendors and administrative best practices.

Results

CXC’s partnership with the client delivered measurable success, supporting their growth and independence:

Successful expansion

• Enabled the client to establish and scale its back-office operations in the Philippines, reaching a peak workforce of 80 employees.

Cost and compliance efficiency

• Provided a cost-effective employment solution while ensuring compliance with all local regulations.

Seamless transition

• Supported the client’s shift to self-sufficiency by offering comprehensive transitional support, allowing the company to confidently operate independently in the Philippines.

Strong operational framework

• Delivered a robust framework for the client to manage its local workforce effectively, setting the foundation for future growth.

CXC’s expertise in workforce management and compliance enabled the client to navigate the challenges of international expansion and the pandemic, growing their Southeast Asia operations while maintaining flexibility and control. With a seamless transition to independent operations, this hotel and tourism client now stands equipped to thrive in the region.

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