CXC GlobalContact us Connect with us
English
Portuguese
Spanish
CXC Global
EnglishCXC Global
CXC Global

Payroll and workforce management for a large health client

Healthcare
CXC Global2 min read
CXC GlobalJuly 09, 2024

Summary

Challenge

This client needed a simple solution that gave better visibility, better control, and was supported by a simple, intuitive technology that delivered meaningful reporting.

Solutions

CXC was engaged to design and implement a contingent workforce program that would provide greater visibility, compliance and control.

Results

The client has now increased the visibility of their contingent workforce and improved its return on investment. In partnership with CXC, they have streamlined contingent workforce processes and achieved better workforce insights.

This company is Australia’s second largest integrated national healthcare company providing health insurance to over 3.7 million members. Their purpose is Better Health for Better Lives, aiming to deliver better health for all Australians through health services, health system advocacy and work in the community.

Industry

Healthcare

Company Size

500-1,000 employees

Location

Melbourne, VIC

Founding Year

1976

CXC is high-touch with our contractors, they’re responsive and available. The model really works.

General Manager for Recruitment and Engagement, Large Health Insurance Client

The Challenge

This organisation sought to establish a standardised process for the engagement and payroll workforce management of contingent workers. They needed a simple solution to achieve this: one that gave better visibility, better control, and was supported by a simple, intuitive technology that delivered meaningful reporting.

They were also seeking a partner to help them better manage a diverse supply chain. Visibility of talent supply agencies was opaque, including their core offerings and what their strengths were.

Finally, this company sought to decrease their non-employee workforce costs, or at a minimum, create cost neutrality.

Solution

CXC was engaged to design and implement a contingent workforce program that would provide greater visibility, compliance and control.

During early discussions, CXC provided the client with a consultative approach. We gave them a realistic view of the responsibilities of all stakeholders and provided solutions for all key business objectives. We were able to guide them through the expected business impact and anticipated savings.

Our approach was based on two phases:

  • Phase 1: Contractor management outsourcing model. Driving compliance, consistency and improved contractor experience for the existing workforce
  • Phase 2: Managed service provider model. Driving visibility, efficiency, and cost savings by managing the procure-to-pay process.

Firstly, CXC implemented phase 1 to introduce standardisation through a consistent engagement contract, common pay cycles and award interpretation, and a single platform for payment and invoicing. This phase included workforce transition from suppliers to CXC and establishing a common process for onboarding, payment, workforce management and offboarding for the contingent workforce.

In 2016, Phase 2 was implemented. The scope of work included establishing a procure-to-pay process (based on neutral supply chain sourcing and the Phase 1 model) supported by the implementation of SAP Fieldglass. The design and implementation of Fieldglass used CXC’s ‘white label’ configuration and the implementation expertise of our project management office.

Results

The client has now increased the visibility of their contingent workforce and improved its return on investment. In partnership with CXC, they have streamlined contingent workforce processes and achieved better workforce insights.

Due to the collaborative approach, any disruption caused by program implementation was minimal. During transition, CXC provided comprehensive communication and prepared for any questions or pushback.

Since implementation, the program has evolved into additional business needs such as medical recruitment as well as new company acquisitions. We have further extended our solution to include pre-employment screening and refining and assessment of the supply chain capability.

“We’ve been very happy with how quickly the CXC on-site team has become part of our team, and how well the model has been adopted by the business. CXC is high-touch with our contractors, they’re responsive and available. The model really works.”

General Manager for Recruitment and Engagement, Large Health Insurance Client

Whether it’s workforce management or an MSP, CXC’s solutions can get control and visibility of your contingent workforce program. Find out how.


Share to: CXC GlobalCXC GlobalCXC Global
ShareCXC Global

About CXC


At CXC, we want to help you grow your business with flexible, contingent talent. But we also understand that managing a contingent workforce can be complicated, costly and time-consuming. Through our MSP solution, we can help you to fulfil all of your contingent hiring needs, including temp employees, independent contractors and SOW workers. And if your needs change? No problem. Our flexible solution is designed to scale up and down to match our clients’ requirements.

CXC Global