Back to Success StoriesTransforming Contingent Hiring: How Medtronic UK Improved Speed, Accountability and Candidate Delivery
3 min read
July 22, 2026
Client Overview & Challenge
Improving Responsiveness Across a Contingent Workforce Programme
Medtronic, a global leader in medical technology, services and solutions, operates a blended workforce model comprising both permanent employees and contingent workers.
In the UK, permanent recruitment is managed by Medtronic’s in-house Talent Acquisition team, while contingent hiring is delivered through a network of supplier partners using VNDLY as its Vendor Management System (VMS).
While the programme provided a structured framework for contingent hiring, Medtronic identified opportunities to improve supplier responsiveness and accelerate candidate delivery.
Specifically, the business needed to:
- Improve response times from recruitment suppliers
- Reduce delays in candidate submission
- Increase accountability throughout the recruitment process
- Improve communication between suppliers and hiring managers
- Deliver qualified candidates more quickly for specialist contingent roles
Having already supported Medtronic’s contingent workforce programme through payroll services, CXC expanded its role in December 2025 to provide sourcing support alongside programme management.
The Solution
Combining Dedicated Recruitment Support with Programme Expertise
To improve hiring speed and consistency, CXC introduced a dedicated sourcing model designed specifically for Medtronic’s contingent workforce programme.
Rather than treating recruitment and programme management as separate activities, CXC integrated sourcing, onboarding and payroll support into a single service model.
Key elements of the solution included:
Dedicated recruitment delivery
A Senior Recruiter and Client Success Manager worked together to support every contingent requirement from role briefing through to onboarding.
Early engagement with hiring managers
CXC participated in every intake meeting to fully understand role requirements, business priorities, location, urgency and candidate expectations before commencing sourcing.
Rapid candidate delivery
A service target was introduced to present 2–3 qualified candidates within 48 hours of role qualification.
Integrated programme management
Structured communication between recruiters, hiring managers and programme stakeholders ensured rapid feedback, clear ownership and timely issue resolution throughout the hiring process.
End-to-end contingent workforce support
The solution combined:
- Recruitment sourcing
- Payroll management
- Contractor onboarding
- Programme management
- Alignment with Medtronic’s existing VNDLY workflow
Results
Faster Hiring and Stronger Supplier Performance
Since expanding into sourcing support, CXC has strengthened the performance of Medtronic’s contingent workforce programme through faster delivery and improved stakeholder engagement.
Results at a Glance
5 successful contractor starts
Delivered since expanding into sourcing support in December 2025.
48-hour candidate submission target
Providing hiring managers with 2–3 qualified candidates within two business days.
100% delivery on externally sourced roles
Every role requiring external sourcing has been successfully filled through the programme.
Dedicated recruitment ownership
A single delivery team providing consistent communication from intake through to onboarding.
Operational Impact
Improving the Hiring Experience for Managers and Suppliers
The enhanced sourcing model delivered measurable improvements across the recruitment process.
Key benefits included:
- Faster candidate submissions for contingent roles
- Improved engagement between recruiters and hiring managers
- Greater accountability through dedicated programme ownership
- More consistent communication throughout recruitment and onboarding
- Better alignment with Medtronic’s contingent workforce processes
The result has been a more responsive recruitment experience that gives hiring managers quicker access to qualified contingent talent while maintaining consistent programme governance.
Client Feedback
Building Confidence Through Consistent Delivery
Since expanding its role within the programme, CXC has received consistently positive feedback from Medtronic stakeholders.
Areas highlighted include:
- Responsiveness
- Communication
- Accountability
- Candidate quality
- Attendance and engagement
- Ability to consistently meet hiring timelines
The successful delivery of every externally sourced requirement has demonstrated the value of integrating sourcing with programme management and provides a strong platform for future growth.
Ready to Improve Supplier Performance and Hiring Speed?
Slow supplier response times and inconsistent communication can delay hiring and impact business performance.
CXC helps organisations:
- Improve contingent hiring responsiveness
- Accelerate access to qualified talent
- Strengthen supplier accountability
- Simplify programme management
- Enhance the hiring manager experience
Speak with our workforce specialists to discover how an integrated sourcing and programme management model can improve your contingent workforce performance.
About CXC
At CXC, we want to help you grow your business with flexible, contingent talent. But we also understand that managing a contingent workforce can be complicated, costly and time-consuming. Through our MSP solution, we can help you to fulfil all of your contingent hiring needs, including temp employees, independent contractors and SOW workers. And if your needs change? No problem. Our flexible solution is designed to scale up and down to match our clients’ requirements.
