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Background
CXC has provided contingent workforce and supply chain management services to Medibank. We have sourced, managed and paid contractors across the entire business.
We work across all corporate business units at Medibank, including HealthStrong (aged care), ahm (affordable health insurance) and Care Complete (chronic health management).
Challenge
As the first private health insurer in Australia to develop a Reconciliation Action Plan (RAP), Medibank is committed to achieving a diverse and inclusive workforce.
Medibank recognises that the contribution of Aboriginal & Torres Strait Islander Peoples is vital to their better health purpose. They are working towards their RAP commitment to increase the number of Aboriginal & Torres Strait Islander employees at Medibank, via sustainable and meaningful career opportunities.
Championed by Carrie Harding, Senior Procurement Delivery Manager, Medibank set about pioneering a diversity strategy to improve the contingent workforce mix of their large contractor base.
Our solution
As Medibank’s contingent workforce management and Managed Services Provider (MSP), CXC is a close partner to Medibank and is aligned to their values and organisational goals.
In partnership with Medibank, we set out to deploy an Indigenous-owned recruitment panel focused on improving the diversity of contingent workers.
CXC achieved this goal through:
- Reviewing Medibank’s RAP to identify the areas we could make a positive effect and agreeing with Medibank on the best ways we could deliver these outcomes.
- Identifying suitable suppliers in the marketplace by researching current Indigenous sourcing panels across various industries, reaching out to suppliers and ascertaining their ability to deliver into corporate roles.
- Conducting interviews and deploying an Indigenous-sourcing-specific RFI designed to identify suppliers with true capability in this space.
- Appointing a suitably-vetted specialist recruitment panel with a focus on majority-owned Indigenous businesses.
As Medibank’s contingent workforce management and Managed Services Provider (MSP), CXC is a close partner to Medibank and is aligned to their values and organisational goals. In partnership with Medibank, we set out to deploy an Indigenous-owned recruitment panel focused on improving the diversity of contingent workers. CXC achieved this goal through:
Results
CXC was successful in screening and ultimately engaging with a number of partners for Indigenous recruitment.
We based the success of our program on the Department of Education, Employment and Workplace Relations measures of success:
- Sustained employment.
- Improved health and wellbeing.
- Regional demands for skills and labour met.
- Lives changed by increasing self-esteem through work.
- Lives and mindsets changed in both the Indigenous and broader community.
Based on these measures, the Indigenous recruitment panel has been a resounding success, with a significant number of new contractors being sourced through the panel.
Medibank is now looking to roll out a similar program for accessibility, as well as implementing some of these practices into their wider permanent employment arrangements.
CXC is a partner that strongly aligns to our values in this area, and our partnership has enabled us to improve employment outcomes to help close the gap for Aboriginal and Torres Strait Islanders.
The CXC team has done so well to embed smart, streamlined sourcing through Indigenous owned suppliers, and I’m proud to be a part of this initiative. Together, we’re working towards building an inclusive and diverse workforce, where there are equal employment opportunities for all Australians
Carrie Harding, Senior Procurement Delivery Manager, Medibank
