How a Global Financial Services Company Engaged Workers Across Eight Countries

Challenge

Scaling Global Talent Engagement Without Increasing Compliance Risk

A global financial services company relies on contingent talent to support projects and business functions around the world. As part of its workforce strategy, the organisation operated a Managed Service Programme (MSP) to manage the contingent workforce lifecycle.

However, engaging pre-identified workers across multiple countries created a significant compliance challenge.

Employment regulations, worker classification, right-to-work requirements, contractual obligations and payroll rules varied by jurisdiction. The organisation needed to ensure every worker was engaged appropriately under local legislation without creating a fragmented experience across different markets.

It required a global workforce partner that could integrate seamlessly with its existing MSP and help it:

• Compliantly engage pre-identified workers across multiple countries 
• Navigate differing local labour and employment requirements 
• Reduce worker classification and co-employment risk 
• Standardise onboarding, contracting and payroll processes 
• Deliver a consistent experience for contingent workers globally 
• Scale the model into additional markets as workforce requirements evolved

The Solution

A Scalable EoR and AoR Model Integrated with the Existing MSP

CXC partnered with the organisation and its MSP to implement a consistent global model for onboarding, engaging and paying referred contingent workers.

The initial rollout began in May 2022 across the UK, Ireland and Germany before expanding into Asia-Pacific, Asia and the Americas.

CXC provided Employer of Record (EoR) and Agent of Record (AoR) services, combining local compliance expertise with centralised programme management to support workers throughout their engagement.

Key elements of the solution included

Compliant worker engagement
CXC assessed each engagement to determine the appropriate engagement model and ensure workers met local right-to-work, classification and compliance requirements.

End-to-end onboarding and screening
Pre-engagement screening, document verification and onboarding processes ensured workers met relevant local legislative requirements before commencing assignments.

Contract and payroll management
CXC managed contracts, payroll and payments for referred workers, using approved time captured through the client’s Vendor Management System.

Local expertise across multiple jurisdictions
In-country expertise helped the organisation navigate local labour regulations and employment requirements while reducing the risks associated with engaging workers internationally.

Dedicated regional support
Regional Account Management teams provided a single point of contact for the organisation and its contingent workers throughout each assignment.

Integrated VMS management
CXC’s Beeline expertise supported onboarding, assignment tenure, rate management, extensions, terminations and offboarding within the client’s existing MSP environment.

Consistent worker experience
Self-service technology, onboarding guides, FAQs and training materials created a more streamlined experience for workers regardless of location.

Results

100+ Workers Compliantly Engaged Across Eight Countries

The solution provided the organisation with a scalable framework for engaging contingent talent internationally while maintaining local compliance and integrating with its existing MSP.

Results at a Glance

100+ contingent workers onboarded

Supporting the organisation’s workforce requirements across multiple international markets.

8 countries supported

EoR and AoR solutions delivered across the UK, Ireland, Germany, India, Singapore, Australia, Japan and Canada.

4 global regions reached

The programme expanded from EMEA into Asia, Asia-Pacific and the Americas.

Strategic partnership since 2022

A long-term workforce partnership supporting the organisation’s evolving international requirements.

Operational Impact

Turning Complex Local Requirements into a Consistent Global Process

By combining global programme governance with local employment expertise, the organisation established a more consistent approach to engaging referred contingent talent internationally.

Key outcomes included:

• Compliant engagement of temporary workers, independent contractors and consultancies 
• Reduced worker classification and co-employment risk 
• Standardised onboarding and contract management from initial request through to payment 
• Secure self-service onboarding and compliance processes 
• Consistent payroll and payment management 
• Improved worker experience through clear onboarding guidance, FAQs and training 
• Greater efficiency through integration with the existing Beeline VMS and MSP 
• A scalable model capable of supporting additional workers and markets as requirements evolve 

The result was a global framework that gave the organisation greater confidence in how contingent workers were engaged while making the process simpler and more consistent for internal stakeholders and workers.

A Global Model Built to Scale

Local Compliance Without Reinventing the Process in Every Country

What began with the UK, Ireland and Germany expanded across eight countries, demonstrating the ability of the model to support the organisation as its international workforce requirements evolved.

Rather than establishing a different process every time talent was required in a new market, the organisation could draw on a consistent EoR and AoR framework supported by local expertise.

That combination of global consistency and local compliance enabled the business to access international contingent talent while maintaining appropriate governance and worker experience.

Ready to Engage Talent Globally Without the Compliance Complexity?

Hiring talent internationally shouldn’t mean navigating every country’s employment requirements alone.

CXC’s EoR and AoR solutions help organisations:

• Engage contingent talent across multiple jurisdictions 
• Navigate local employment and classification requirements 
• Reduce workforce compliance risk 
• Simplify onboarding, contracting and payroll 
• Integrate global worker engagement with existing MSP and VMS programmes 

Speak with our workforce specialists to discover how CXC can help you compliantly engage and manage contingent talent wherever your business needs it.

Share to:

Back to Success Stories

Share