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Compliantly Engaging Contingent Workers Around the Globe

Financial Services
CXC Global3 min read
CXC GlobalApril 29, 2024
CXC Global

CXC partnered with the financial services company and their MSP to implement a compliant onboarding experience and payroll management solution for their referred contingent workforce.

State Street

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The financial services company needed a strategic partner with local country expertise who would fit seamlessly into the operation of their Managed Service Programme (MSP) and be able to compliantly engage a pre-identified contingent workforce around the globe.


CXC partnered with the financial services company and their MSP to provide a compliant onboarding experience and payroll management service to temporary workers on CXC payroll and independent contractors.


Successful implementation of a streamlined onboarding and contract management process to facilitate the engagement of skilled workers. These workers were referred by the financial services company in eight countries across four global regions: Americas, APAC, ASIA and EMEA.

The company is a leading provider globally of financial services to institutional investors. The company offers a broad and integrated range of services spanning the entire investment spectrum, including research, investment management, trading services and investment servicing.


Financial Services

Company Size

46,000 employees (figure from 2023)


Boston, MA

Founding Year


The Challenge

The financial services company operates around the world, engaging the best talent to fulfil stakeholder services. The company implemented a Managed Service Programme (MSP) to manage the contingent workforce lifecycle.

The financial services company needed to ensure that compliance to local country labour laws was achieved when engaging pre-identified workers across the globe for various projects. Local regulations were required to be met when onboarding the contingent workforce and paying them through payroll. They needed a trusted partner with the ability to transition seamlessly into the operation of their MSP, enhance compliant practices and mitigate risks globally, while providing a best-in-class service to their contingent workforce.


CXC partnered with the financial services company and their MSP to implement a compliant onboarding experience and payroll management solution for their referred contingent workforce. Working in a unified partnership, a robust delivery model was designed to enable a consistent streamlined approach to the compliant engagement of pre-identified workers across the company’s business functions. With worker experience at the heart of the solution, the service roll-out began with EMEA starting in the UK, Ireland and Germany in May 2022. This progressed swiftly on to APAC, Asia, and Americas.

The solution included end-to-end management of onboarding, compliance, vetting and payroll/payment processes in eight countries. Adherence to ‘in country’ labour regulations and industry standards were at the forefront of service delivery, to provide both the financial services company and the contingent workforce with a proactive consultancy approach delivering expertise, strategic engagement, and confidence.

Key services provided to the financial services company include:

  • EoR and AoR Services – Delivery of a contract and payroll management solution for pre-identified contingent workers sourced by the financial services company.
  • Dedicated Account Management team in region – A single point of contact for the financial services company across each region, providing support for the Company and contingent workers throughout the duration of the engagement to handle all queries and requests.
  • Pre-engagement screening (PES) and onboarding management – This ensured that the worker had the legal right-to-work in the requested country and that all compliance documents were verified in line with local legislative requirements.
  • Compliance, contract, and payroll/payment management to ensure that all parties knew their contractual obligations. Based on the approved time in the vendor management system, CXC ensured that we paid workers correctly and on time.
  • As part of our compliance checks, CXC undertakes a risk assessment to ensure that the engagement type reflects how the client engages the worker.
  • Local legal expertise – Regulations and industry best practices were adhered to. Failure to adhere to any country labour laws can result in fines for the client, as well as negative publicity.
  • Beeline expertise and knowledge of VMS process. This was essential to manage the tenure of the worker assignment(s), pay and bill rate management for the workers.
  • Facilitation of Beeline VMS activities, including tailored client onboarding.
  • Assignment management including extensions, rate negotiation, early and on time terminations and off-boarding.
  • In country entity, invoicing, and payment management.

CXC provided these services in conjunction with, and as part of, an MSP model who manage the end-to-end recruitment process for business units within the financial services company.


  • Strong strategic partnership held since 2022.
  • AoR and EoR solutions delivered in multiple countries including in the UK, Ireland, Germany, India, Singapore, Australia, Japan, and Canada.
  • Compliant engagement of referred temporary workers, independent contractors and consultancies, mitigating against the risk of any co-employment.
  • Delivery of a scalable, streamlined, onboarding and contract management lifecycle from request through to payment activities, providing a seamless experience to workers and maximising productivity for the company.
  • Secure onboarding and compliance self-service platform delivered and used for contingent worker engagement, driving efficiencies and ease to process steps.
  • Management of contingent worker risk and compliance as per local law, minimising risks for the company.
  • 100+ workers onboarded to deliver services to the financial services company.
  • Guides, FAQs, and training documentation produced, ensuring new workers are clear on process and requirements, to provide a positive onboarding experience.
  • Smooth payroll/payment management including on and offboarding to the payroll system, providing worker payment on time and efficiently.
  • SLA adherence and process efficiencies.

Reach out today to explore how CXC’s EoR and AoR solutions can help you compliantly onboard and engage workers globally.

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About CXC

At CXC, we want to help you grow your business with flexible, contingent talent. But we also understand that managing a contingent workforce can be complicated, costly and time-consuming. Through our MSP solution, we can help you to fulfil all of your contingent hiring needs, including temp employees, independent contractors and SOW workers. And if your needs change? No problem. Our flexible solution is designed to scale up and down to match our clients’ requirements.

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