Contingent Workforce Health & Safety

CXC ensures a safe working environment for all contingent workers in our clients' organisations

Who is managing the health and safety for your contingent workers?

A large percentage of organisations, particularly in the white-collar space, do not have a proactive policy in place for the safety of contractors. Contractors make up about 25% of the global workforce, but are often at higher risk for occupational injuries and illnesses than workers in traditional employment.

According to the Australian Bureau of Statistics:

  • While construction workers experienced the highest rate of injury, 13% of workers who were injured were in the professional space.
  • 28% of injuries were sprains and strains, most often caused by lifting or bending.
  • 24% of injured workers had no access to leave entitlements.

Employers also need to consider the mental health of contractors, not just their physical health. Occupational stress and exposure to harassment can take a huge toll on a worker’s health and productivity; for example, 92% of serious work-related mental health condition claims were attributed to mental stress.

Significant penalties can be incurred if an employer does not ensure a safe working environment for contractors. Under the Work Health and Safety Act, CXC and the host employer have a joint responsibility to ensure the health and safety of contractors so far as is reasonably practicable.

CXC has a five-step scale for assessing WHS risk for on-hire personnel activities, based on job role analysis, desk audits of overall client WHS systems and site visits. Our WHS Management System is developed to align with AS/NZS 4801, ISO 45001 and elements of ISO 14001.

We measure an incident rate (TRIFR) among the contingent worker population that is consistently significantly lower than that recorded for the remainder of the client’s total workforce.

We provide this health and safety program across your entire contractor base regardless of source, providing your organisation with consistency and visibility.

How we can help

  • CXC provides the framework for the management of WHS responsibilities and risks in the area of operations under our and the contractor’s control.
  • To help contractors access support when they need it, CXC provides an Employee Assistance Program, a free and confidential counselling service available to all CXC contractors and their families.
  • We have a dedicated WHS team who develop our policies and processes for managing WHS obligations, ensuring that management of contractors aligns with health and safety guidelines and legislation.
  • CXC’s onboarding includes a WHS declaration, which is an online, location-based risk assessment tool that contractors must complete and submit.
  • During client and contractor onboarding, we review the data you provide to CXC about the work sites and roles that are likely to be prevalent in your contingent workforce to ensure that our WHS approach effectively manages risks.
  • We conduct a site visit at high-risk locations to ensure that appropriate measures are implemented to provide a safe workplace for the workers.
  • We have a partnership with one of Australia leading injury prevention, workers’ compensation and return to work experts, who extend the capability of our internal team.

If you’re interested in learning more, we’ve provided a guide on three strategies to improve the health and safety for contractors.

As one of the world’s leading providers of contingent worker management solutions, CXC is well positioned to optimise all elements of your contingent workforce strategy. With operations in more than 50 countries across five continents and decades of experience, we can assist with every aspect of your program.

If you would like to find out more about how we can help, please contact us here.

Case study

Prior to our engagement, this client’s contractors had limited operational WHS support, which presented a significant liability to the business.

CXC has implemented and managed compliance with a strong contractor focused WHS program, which includes working with the contractor resourcing team to assess the contractor pipeline and ensure that WHS procedures are maintained without undue delay to contractor start date.

CXC has worked tirelessly to drive a preventative, best practice approach to WHS management. We are proud to have helped shape and implement initiatives that have contributed to raising the awareness of the client’s safety campaign across as much of the contingent workforce population as possible.

Click here for the full case study.

“We’ve been very happy with how quickly the CXC on-site team have become part of our team, and how well the model has been adopted by the business. CXC are high-touch with our contractors, they’re responsive and available. The model really works.”

General Manager for Recruitment and Engagement, Private Health Insurance Provider