Contingent Workforce Management Software | CXC AMERICAS

Learn more about how contingent workforce management software can enable your company to make the most of freelancers and contractors.

In today’s everchanging world, businesses need to be agile to survive and thrive. One of the best opportunities for flexibility is in labor management. By utilizing a contingent workforce, companies are able to plug skill gaps, react to rapidly changing markets, and tap into the talent pool in new ways.

The changing world of work

It’s a growing trend.  The growth in the contingent workforce over the past few years has been staggering. In 2020, the number of contingent workers in the U.S. reached 51.5 million. And in 2021 alone, 32% of companies replaced full-time salaried workers with contingent ones to help save money and create more flexible teams.  The pandemic has only increased this shift. Many companies are finding ways to react to the unprecedented uncertainty that emerged.

In the face of skill shortages, the gig economy, and new technology, organizations that embrace the contingent workforce marketplace stand to realize greater successes.  The rise of AI is also impacting the way we work, for example, the increase of AI contact centers that automatically log your CSAT score. By using contingent workforce management software, companies can better manage their hybrid workforce.  The right solution can make the process seamless.

What is a contingent workforce and how could it benefit your business?

A contingent workforce consists of people employed externally. This includes, for example, contractors and freelancers. They are paid differently from full-time employees, managed differently, and work under different terms. Thus, they need specific contingent workforce management solutions. We’ll discuss more on that later.

You may think that only permanent employees work toward your business’s best interests, but this is misguided. Think of it as you would think of B2B loyalty programs. A freelancer or contractor will want to provide good work in the hope of being hired again. In turn, you will want to attract the best talent by offering good terms. Contingency working is a mutually beneficial arrangement.

It’s not important what industry you operate within. A contingent workforce can be deployed across many different roles and sectors. Whether completing RFM analysis in marketing departments or dealing with higher healthcare demand, these workers can be essential. Your business could benefit from utilizing a contingent workforce in several ways.

  • It enables quick reaction to changes in your industry.
  • Gaps in available skills can be filled.
  • Workforce costs can be lowered.
  • It attracts talent looking for flexibility.

These are some of the benefits a contingent workforce can provide. However, without dedicated contingent workforce management solutions, it can divert focus from your core business. Chasing updates on projects, managing payments, or matching the right person to the right task, can be an inefficient use of your time. This is especially true when working at scale.

Contingent workforce management solutions

Technology offers many solutions to make doing business easier. From the humble printer to a business VoIP solution, tech keeps finding ways to make things better.  But what about managing a contingent workforce? In addition to CXC’s contingent workforce management solutions,  contingent workforce management software can also assist companies and can provide solutions to some of the inefficiencies they may face when managing a contingent workforce.  Listed below are some of the benefits of an effective solution.

  • Your HR department can focus on your full-time employees.
  • People with the appropriate skills are assigned the right tasks.
  • Your teams can focus on their core business rather than managing freelancers.
  • Payments to your contingent workforce are well organized.
  • Onboarding talent is improved.
  • Collaboration between contingent workers and full-time employees becomes seamless.
  • Keeps your business compliant with ever changing labor laws.

If you’re considering using a contingent workforce, or already do, then you may also consider using contingent workforce management software. The advantages, as listed above, are clear.

How contingent workforce management software can help

Perhaps you’re looking for designers or you need help with CRM integrations from a data expert. Either way, the right contingent workforce management software can enable your company to make the most of freelancers and contractors. The onboarding process is more efficient, allowing the talent to get straight to work. All relevant documentation is securely stored using cloud-based technology.   

As a tool for collaboration, contingent workforce management software is essential. Freelancers can keep you up to date with their progress. They are able to tick off tasks as they are completed. Managers are given a high level of visibility. This all enables your business to have control over budgets and forecasts.

You will be able to tap into skills markets across the world, from Africa to Australasia. 

3 Different kinds of contingent workforce management software

  1. Private cloud software has enabled VMS (Vendor Management Systems) to assist in the contingent workforce marketplace. With the ability to automate tasks and integrate workflows, businesses can use a VMS solution for contingent workforce management. It allows you to manage your workforce remotely, from anywhere in the world.
  2. Job portals such as Indeed are not for full-time permanent employment alone. Freelancers and contractors will have their CVs uploaded there also. They can be a great source of contingent talent.
  3. Contingent workforce apps are supporting workers and businesses in the gig economy. Apps such as Fiverr, Taskrabbit, or Upwork, give freelancers opportunities for short-term employment. Businesses can employ people for tasks needing completion in a jiffy.


In 2020, the top 10 HCM software vendors in the Contingent Labor Management application market segment accounted for nearly 85.7% of the global Contingent Labor Management applications market which grew 9.5% to approach nearly $1065 million in license, maintenance and subscription revenues.   Upwork led the pack with a 28.1% market share followed by SAP, and Fiverr International Ltd.

CXC Global partners with many of the world’s leading Human Capital Management Companies providing services where our partners don’t have capabilities and solutions to services their end clients. These end clients have outsourced many of their non-core functions and Human Capital Management organizations who are USA centric are now doing the same to assist their clients globally.

Success is contingent upon good management

Utilizing a contingent workforce makes a business agile and opens it up to a wide range of skilled talent. If you already use freelancers or contractors, you know this. Using  contingent workforce management solutions to streamline your business processes. Most businesses are focused on improving productivity.  Improvements to how they manage their contingent workforce can help with this goal.

CXC is a global HR outsourcing organization with 30 years of experience in workforce management. Our innovative and cost-effective solutions help companies gain a competitive advantage by improving efficiency while reducing risks.

Contact CXC today to start enabling your future workforce.