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Get Closer. Move Faster. Build Smarter.
Offshore BPO once delivered cost savings, but today’s global labor environment demands more. Companies now face challenges offshore models were never built to solve: compliance risk, time-zone delays, operational friction, rigid workflows, and rising labor costs.
CXC’s nearshore BPO model is the next evolution:
We combine the efficiency of traditional outsourcing with the compliance assurance of true Employer of Record (EOR), the operational alignment of nearshore markets, and the flexibility of modern workforce design.
Use the interactive map to uncover each country’s strengths, top industries, and specific compliance requirements across LATAM. See exactly how a nearshore strategy can help you scale efficiently, reduce risk, and stay fully aligned with U.S. operations.
Why Look to LATAM?:
















































































Rising expectations for quality, compliance, and real-time responsiveness are pushing companies away from offshore locations and toward nearshore partnerships that offer both savings and stronger alignment.
Nearshore BPO blends the advantages of outsourcing with the benefits of regional proximity, shared time zones, cultural familiarity, and easier integration with U.S. systems and teams. For companies that need speed, control, and specialization, LATAM has become the preferred alternative to traditional offshore destinations.
Example:
A U.S. fintech company builds a nearshore BPO team in Colombia to handle customer service, KYC reviews, and data operations. They maintain cost efficiency, while gaining better communication flow, real-time collaboration, and reduced compliance risk.
You don’t just need more capacity, you need a BPO model that moves as fast as your business. Nearshore BPO delivers the operational speed, visibility, and alignment that offshore BPO simply can’t match. Here’s why leading U.S. companies are shifting their BPO programs to LATAM and nearby regions:
Offshore BPO teams often work 10–12 hours ahead or behind U.S. time zones, creating slow turnaround, delayed escalations, and blocked workflows. Nearshore BPO keeps your support, operations, customer service, payroll, finance, and tech teams working in the same (or overlapping) hours as your U.S. HQ.
Benefit:
No more 24-hour loops. No more bottlenecks. Your BPO function becomes a real-time engine for the business.
In BPO, communication is everything. Offshore teams often face challenges aligning with U.S. communication norms, customer expectations, and problem-solving styles. Nearshore BPO partners, especially across LATAM, share closer business etiquette, service behaviors, and cultural fluency.
Benefit:
Higher customer satisfaction, clearer communication, and fewer escalations.
Yes, offshore BPO labor is cheap, but the hidden costs (rework, churn, training time, quality inconsistency) add up fast. Nearshore BPO still provides 30–60% savings compared to U.S. hiring, but with consistently higher productivity and lower attrition.
Benefit:
A stable, cost-efficient BPO model that doesn’t sacrifice quality or speed.
LATAM Nearshore BPO hubs offer bilingual support, specialized back-office talent, IT and engineering capability, and customer-facing skills, all with the soft skills and communication foundations U.S. companies expect.
Benefit:
A BPO model where talent is both affordable and highly capable.
Nearshore BPO in Latin America gives you the speed, quality, and alignment offshore models can’t match. You get affordable, high-performing teams working in real time with your U.S. operations, without the risks or delays of traditional outsourcing.

CXC delivers cost, compliance, and control, unlike traditional BPOs. With REPSE licensing and precise payroll across LATAM, we remove the risks offshore vendors often create.
Teams operate in your time zone, with bilingual support, faster response times, and no overnight delays.
Most BPOs force you into their systems. CXC integrates with your tech stack, your workflows, your compliance standards. No rigid SOWs. No vendor lock-in.

The U.S. talent market is unpredictable, and it’s putting real pressure on business operations.
Nearshore BPO gives you a way to stay lean and stay competitive. By shifting key functions to LATAM, you gain:
Compare talent costs, specialties, and compliance requirements across key LATAM markets, and learn how CXC Global enables quick, compliant nearshore growth.
Nearshore teams work on U.S.-aligned schedules, no overnight delays or 12-hour time gaps. Combined with strong cultural compatibility, shared communication styles, and bilingual fluency, collaboration feels natural, fast, and frictionless.
LATAM professionals consistently deliver high performance with lower turnover than offshore markets. You gain stable, reliable teams that support continuity, productivity, and long-term operational success.
LATAM countries actively support global business with training subsidies, tax incentives, export benefits, and accelerated hiring programs, making nearshore expansion even more affordable and scalable
Ditch the offshore “black box.” Nearshore operations offer transparent reporting, clear workflows, direct communication, and true oversight, giving you better control and better outcomes.
Cut workforce and operational costs significantly while maintaining quality. Nearshore teams deliver U.S.-level output at a fraction of the price of domestic hiring or traditional staffing models.
CXC handles every compliance detail: payroll, labor law, contracts, benefits, worker classification, and statutory requirements across all supported LATAM countries, keeping you protected at every step.

Many countries in LATAM are cracking down on misuse of contractor models. If someone works full-time under your direction, local governments may treat them as an employee—whether you meant to or not.
Paid time off, healthcare, severance, and bonuses vary by country—and must be built into contracts to stay compliant.
Handling sensitive data (especially in fintech, health, or AI) can trigger legal obligations under local regulations like Brazil’s LGPD or Argentina’s PDP Law.
Firing someone abroad isn’t always simple. Each country has its own requirements for notice, documentation, and payout.
Firing someone abroad isn’t always simple. Each country has its own requirements for notice, documentation, and payout.

A major risk in nearshore BPO operations is relying on contractor models that don’t meet local employment standards. Many LATAM governments are cracking down on misclassification. If a worker follows your direction, schedule, or tools, authorities may legally classify them as an employee, even if you hired them as a contractor.
Outcome:
Nearshoring BPO roles requires precise compliance with each country’s mandatory benefits, including paid time off, 13th-month bonuses, severance, healthcare contributions, and social security. These must be correctly included in every employment agreement.
Outcome:
Nearshore BPO teams handling sensitive data (especially in healthcare, fintech, AI, or customer service) must comply with LATAM privacy regulations. Countries like Brazil (LGPD) and Argentina (PDP Law) enforce strict rules around data storage, processing, and transfer.
Outcome:
A major risk in nearshore BPO operations is relying on contractor models that don’t meet local employment standards. Many LATAM governments are cracking down on misclassification. If a worker follows your direction, schedule, or tools, authorities may legally classify them as an employee, even if you hired them as a contractor.
Outcome:

Our nearshore BPO solutions give you everything you need to build, launch, and scale high-performing teams across LATAM. From workforce strategy to operational execution, we manage the hard parts so you can focus on results, whether you’re shifting one function or transforming a full program.
We recruit, qualify, and onboard top-tier talent across your target LATAM markets. From technical roles to customer-facing teams, we assemble specialists who align with your business goals and workflows, without adding strain to your internal teams.
What this includes:
Nearshore BPO comes with complex employment, tax, and labor-law obligations. We take full responsibility for compliance across every jurisdiction through our established LATAM infrastructure and EOR capabilities.
What this includes:
We ensure your nearshore BPO team is equipped, connected, and fully integrated into your existing systems from day one. That includes security protocols, tools, and IT foundations required for protected, productive remote work.
What this includes:
As your nearshore BPO operation grows, we provide strategic oversight and continuous improvement to keep everything running smoothly. From fractional leadership to agile management support, we help your teams scale effectively.
What this includes:
Get to know the talent behind the roles, and the impact of nearshoring on your budget.





Many countries in LATAM are cracking down on misuse of contractor models. If someone works full-time under your direction, local governments may treat them as an employee—whether you meant to or not.
Paid time off, healthcare, severance, and bonuses vary by country—and must be built into contracts to stay compliant.
Handling sensitive data (especially in fintech, health, or AI) can trigger legal obligations under local regulations like Brazil’s LGPD or Argentina’s PDP Law.
Firing someone abroad isn’t always simple. Each country has its own requirements for notice, documentation, and payout.
Firing someone abroad isn’t always simple. Each country has its own requirements for notice, documentation, and payout.
CXC Global isn’t just a service vendor, we operate as an extension of your workforce strategy. We help you build, manage, and scale nearshore BPO teams across Latin America with full compliance, high-quality talent, and hands-on operational support.

Our clients range from high-growth startups to global enterprises. If your goal is to lower costs without sacrificing quality, maintain control while scaling, or strengthen global resilience, we’re built for you.
Tech startups: Build engineering, product, and support teams without burning runway or overwhelming internal resources.
Scaling SaaS companies: Expand QA, customer support, design, DevOps, and RevOps teams quickly and affordably.
Enterprise IT & technology departments: Add nearshore capacity while keeping workflows aligned, secure, and tightly governed.
Agencies and consultancies: Flex delivery teams up or down with reliable, specialized LATAM talent.
Customer support organizations: Deliver consistent, multilingual support with nearshore teams operating in real time.
Life sciences & healthcare groups: Access compliant, skilled support for clinical, research, and operations functions, at sustainable costs.
We don’t force you into a template. Every engagement is designed around your goals, your gaps, and your operational maturity.
Discovery & Strategy
We assess your objectives, budget, timelines, and role requirements, then identify the best LATAM location and team model.
Recruitment & Setup
We source, vet, and hire the right talent while handling all contracts, compliance, and onboarding preparation.
Integration & Launch
Your nearshore BPO team is embedded into your existing systems, workflows, and culture for a seamless start.
Ongoing Support
We stay involved with continuous optimization, issue resolution, QA, and leadership support as you grow.
Nearshore BPO isn’t a side offering, it’s our specialty. We understand LATAM markets, talent, compliance, and how global teams operate best.
We don’t disappear after launch. We work alongside you to ensure people, performance, and processes stay aligned.
Scale up, scale down, adjust roles, or shift capabilities. We adapt at the speed your business requires.
The fastest way to hire in Latin America without opening a local entity is by using an EOR in Latin America that legally employs workers on your behalf.
Expanding into Latin America has become a popular strategy for companies in the United States and Canada looking for skilled talent, time zone alignment, and competitive hiring costs. The challenge is that international hiring often requires establishing a local legal entity before the first employee can be onboarded. This process can take months depending on the country.
An EOR in Latin America removes that barrier. Instead of setting up your own subsidiary, the EOR becomes the legal employer while the employee works directly with your team. This allows companies to start building a nearshore workforce much faster while ensuring contracts, payroll, and benefits follow local labor laws.
Many companies that want to hire in Latin America quickly and compliantly use this model as their first step into the region.
With an EOR you can:
Companies exploring nearshoring often start by learning how to hire in Latin America efficiently and compliantly.
EOR pricing in Latin America typically combines payroll, compliance management, and statutory employment costs into a single predictable structure.
When companies begin planning how to hire in Latin America, salary is usually the first number they look at. However, the total cost of employment includes several additional elements required by law in each country. These may include employer social security contributions, payroll taxes, statutory benefits, and administrative compliance.
An EOR Latin America provider helps simplify this structure. Instead of coordinating multiple vendors such as payroll providers, legal advisors, and HR consultants, companies work with a single partner that manages the employment framework. This creates predictable pricing and reduces compliance risks.
For organizations building a nearshore team, this transparency makes it easier to compare markets and plan workforce expansion.
Typical components included in EOR pricing are:
Understanding these elements helps companies accurately estimate the full cost when they hire employees in Latin America.
The fastest way to launch nearshoring operations is to hire in Latin America through an EOR rather than establishing a local entity first.
Companies building nearshore teams often want to move quickly. Whether the goal is hiring engineers, expanding support teams, or building regional operations, long administrative delays can slow growth plans.
Establishing a legal entity in Latin America usually involves corporate registration, tax authority approvals, and banking setup. In many countries this process can take several months before hiring employees becomes legally possible.
Using an EOR in Latin America changes that timeline. Because the provider already operates a registered entity, companies can hire employees under that structure immediately. Instead of waiting for incorporation approvals, organizations can focus on recruiting talent and launching operations.
Companies that want to hire in Latin America faster often choose this model when starting their nearshoring strategy.
Advantages include:
This allows companies to begin nearshoring in Latin America within weeks instead of months.
Mexico, Brazil, Colombia, Costa Rica, and Panama are among the most popular countries to hire in Latin America for nearshoring.
Latin America has become a major destination for companies building nearshore teams. The region offers strong talent availability, competitive hiring costs, and time zone alignment with North America. These advantages make collaboration easier compared with traditional offshore locations.
The best country to hire in Latin America often depends on the type of roles you want to fill. Some countries offer larger technology ecosystems, while others are strong in customer support, finance, or multilingual services.
Many organizations work with an EOR Latin America provider so they can access talent across multiple markets without establishing separate entities in each one.
Popular nearshore hiring destinations include:
Each market offers different advantages depending on your hiring strategy.
To hire in Latin America through an EOR, companies typically need only basic company information and employee documentation.
Traditional international expansion requires significant paperwork before hiring is possible. Companies usually need to establish a local entity, obtain tax identification numbers, open corporate bank accounts, and register with labor authorities. These steps can delay hiring for months.
An EOR in Latin America simplifies this process. Because the EOR already operates the legal entity, companies can begin hiring without completing the full incorporation process.
Once the job role and compensation are confirmed, the EOR prepares compliant employment contracts and manages onboarding according to local regulations.
Organizations that want to hire employees in Latin America quickly often rely on this approach when entering new markets.
Typical documentation includes:
This process allows companies to move from candidate selection to onboarding much faster.
An EOR in Latin America manages employment contracts, payroll processing, tax contributions, and statutory benefits to ensure full compliance with local labor laws.
Employment regulations across Latin America vary significantly between countries. Each market has its own requirements for employment contracts, payroll taxes, statutory benefits, and termination procedures.
An EOR Latin America provider takes responsibility for these requirements by acting as the legal employer of record. The provider ensures that contracts meet legal standards, payroll is processed correctly, and employer taxes are calculated and remitted.
The client company still manages the employee’s work responsibilities and daily activities.
Organizations that hire in Latin America through an EOR benefit from local compliance expertise and reduced administrative burden.
Typical responsibilities handled by an EOR include:
This structure helps companies expand internationally with confidence.
The best way to reduce risk when you hire in Latin America is to work with an experienced EOR that understands local labor laws and compliance requirements.
Labor regulations across Latin America often provide strong protections for employees. While this creates stability for workers, it also means employers must carefully follow local employment rules.
Companies expanding into the region without local expertise may face compliance challenges related to contracts, payroll taxes, or termination procedures.
An EOR Latin America provider helps mitigate these risks by ensuring employment practices follow local regulations. The provider monitors legal updates and manages payroll and benefits in accordance with national labor law.
Organizations that hire in Latin America with the support of an EOR can expand more confidently and avoid costly compliance mistakes.
Risk mitigation practices include:
Yes, companies can scale from one employee to a full nearshore team using an EOR in Latin America while maintaining governance and compliance.
Many companies begin their nearshoring journey by hiring one or two employees. This allows them to test the market and evaluate how distributed teams fit into their organization.
As operations grow, hiring often expands across multiple roles or countries. Managing payroll, contracts, and compliance across several jurisdictions can quickly become complex.
An EOR Latin America solution provides a centralized framework that allows companies to scale while maintaining structure and compliance.
Organizations that want to build a nearshore team in Latin America often rely on this model to support workforce growth.
Benefits include:
Companies can hire employees in Latin America in as little as five business days after the contractor or employee documentation is submitted when working with an EOR.
Hiring timelines in Latin America depend largely on the employment model used. When companies establish their own legal entity in a country, the process can take several months due to company registration, tax approvals, banking setup, and labor authority registrations.
Using an EOR in Latin America dramatically accelerates this process. Because the provider already operates a legal entity and local payroll infrastructure, hiring can move forward as soon as the candidate is selected and the required documentation is submitted.
For companies looking to hire in Latin America quickly, this model removes many of the administrative barriers that normally slow down international hiring. Once the necessary documentation is received, onboarding can begin almost immediately.
Typical hiring steps include:
In many cases, companies can hire in Latin America in as little as five business days after all required documentation is submitted, allowing nearshore teams to start working quickly and compliantly.
The fastest compliant way to start hiring in Brazil without opening a local entity is by using an Employer of Record (EOR) that legally employs workers on your behalf.
Many companies interested in expanding to Latin America quickly discover that hiring employees abroad usually requires establishing a local legal entity first. In Brazil, that process can take several months and involves company registration, tax identification numbers, banking setup, and regulatory approvals.
Using an EOR in Latin America allows companies to bypass these delays. The EOR already operates a registered entity in Brazil and becomes the legal employer while the employee works directly with your team. This model allows organizations to begin hiring in Brazil much faster while maintaining compliance with Brazilian labor regulations.
Companies exploring expansion often start by evaluating how to hire in Brazil efficiently without creating a local subsidiary.
With an EOR, companies can:
Companies looking to accelerate hiring in Brazil often rely on compliant global hiring solutions to simplify the process.
When hiring in Brazil, companies must budget for salary, employer payroll taxes, statutory benefits, and compliance requirements defined under Brazilian labor law.
Brazil offers one of the largest professional workforces in Latin America, making it an attractive destination for companies building nearshore teams. However, hiring in Brazil also requires careful planning around employment costs and regulatory obligations.
Beyond base salary, employers must account for payroll taxes, social security contributions, mandatory benefits, and compliance administration. Brazilian labor laws include several statutory benefits and protections for employees, which means companies must ensure employment contracts and payroll processes are handled correctly.
Working with an EOR in Latin America can simplify the process by consolidating employment administration, payroll processing, and compliance management under one provider.
Companies planning hiring in Brazil typically budget for:
Organizations exploring expansion often begin by assessing the total cost of hiring in Brazil before building a larger workforce in the region.
CXC helps companies accelerate hiring in Brazil by providing compliant global hiring solutions, including onboarding, payroll management, and local compliance expertise.
Expanding into Brazil can open access to a large and highly skilled workforce. However, navigating local employment regulations, payroll requirements, and compliance obligations can be challenging for international companies.
CXC provides EOR and global hiring solutions that allow companies to begin hiring in Brazil without establishing their own legal entity. Through this model, employees are hired through CXC’s local infrastructure while your company maintains operational control of the team.
This approach allows organizations to enter the Brazilian market quickly while ensuring employment practices remain compliant with Brazilian labor law.
CXC supports companies hiring in Brazil with:
At CXC, we help companies simplify hiring in Brazil by managing the employment infrastructure, from compliant contracts to payroll and statutory benefits – so your team can focus on building the business.
Foreign companies hiring in Mexico must comply with Mexican labor law, payroll taxes, statutory benefits, and regulations such as REPSE when outsourcing workforce services.
Mexico has become one of the most attractive markets for companies expanding into Latin America. Its geographic proximity to the United States, strong talent pool, and economic integration with North America make it a popular destination for nearshore hiring.
However, hiring in Mexico requires understanding local labor regulations and employment obligations. Mexican employment law includes requirements related to payroll taxes, statutory benefits, employment contracts, and workforce outsourcing compliance.
One of the most important regulatory frameworks for international companies is REPSE, which governs specialized services and workforce outsourcing arrangements.
Companies that want to hire in Mexico quickly and compliantly often work with an EOR in Latin America to manage contracts, payroll administration, and regulatory compliance.
Key considerations when hiring in Mexico include:
Understanding these factors helps companies plan successful hiring in Mexico strategies.
Companies hiring in Mexico must decide between establishing a local entity or using an EOR model depending on hiring scale, timeline, and compliance considerations.
When international companies begin planning hiring in Mexico, one of the first decisions is whether to establish their own local entity or use an Employer of Record model.
Setting up an entity can provide long-term operational control but usually requires several months to complete. The process includes corporate registration, tax approvals, banking setup, and regulatory filings.
An EOR in Latin America offers a faster alternative. The EOR already operates a legal entity in Mexico and becomes the official employer while the employee works directly with your organization.
Companies evaluating hiring in Mexico often consider factors such as hiring volume, expansion timeline, and internal compliance resources.
Typical decision factors include:
For many organizations entering the market, an EOR provides the simplest path to begin hiring in Mexico quickly.
CXC supports hiring in Mexico by providing compliant onboarding, payroll administration, and local employment expertise through global hiring solutions.
International companies expanding into Mexico often face challenges related to labor regulations, payroll administration, and workforce compliance. Without local expertise, managing these requirements can slow down hiring and increase compliance risks.
CXC helps companies accelerate hiring in Mexico by providing global hiring infrastructure and local workforce expertise. Through compliant employment solutions, companies can onboard employees quickly while ensuring all employment obligations are met.
CXC manages employment contracts, payroll processing, statutory benefits, and regulatory reporting while your company focuses on building and managing its team.
CXC supports companies hiring in Mexico through:
Organizations expanding into the region often rely on partners like CXC to simplify hiring in Mexico.
Companies can often start hiring in Colombia within weeks when working with an EOR that manages employment compliance and payroll administration.
Colombia has become one of the fastest growing talent markets in Latin America. Its expanding technology sector, competitive labor costs, and time zone alignment with North America make it attractive for companies building nearshore teams.
However, hiring in Colombia still requires compliance with local employment regulations. Employers must ensure contracts, payroll taxes, and statutory benefits meet Colombian labor law requirements.
Working with an EOR in Latin America allows companies to accelerate hiring by using an existing legal entity and payroll infrastructure.
Typical onboarding steps when hiring in Colombia include:
This model allows companies to begin hiring in Colombia quickly while maintaining full compliance.
The biggest compliance risks when hiring in Colombia include misclassification of workers, incorrect payroll tax payments, and non-compliant employment contracts.
Colombian labor regulations include several requirements designed to protect employees. For international companies unfamiliar with local rules, compliance challenges can arise when managing employment contracts, payroll taxes, and termination procedures.
One common risk when hiring in Colombia is worker misclassification. Companies that incorrectly classify employees as contractors may face legal and financial penalties.
Another risk involves incorrect calculation of employer taxes or statutory benefits. Colombian employment law requires specific payroll contributions and employee protections that must be administered correctly.
Companies that hire in Colombia often mitigate these risks by working with an EOR in Latin America that manages local compliance.
Risk areas typically include:
Understanding these risks helps companies build safer and more compliant hiring in Colombia strategies.
CXC helps companies succeed with hiring in Colombia by providing compliant hiring solutions, workforce administration, and local employment expertise.
As Colombia continues to grow as a nearshore talent hub, many international organizations are exploring opportunities to expand their workforce in the country. However, managing payroll, labor regulations, and employment documentation can be complex without local expertise.
CXC supports companies that want to hire in Colombia by providing compliant global hiring solutions that simplify international workforce management.
Through CXC’s employment infrastructure, companies can onboard employees quickly while ensuring contracts, payroll processing, and statutory benefits comply with Colombian labor law.
CXC helps organizations scale hiring in Colombia through:
Companies building nearshore teams often rely on CXC to simplify and accelerate hiring in Colombia.
Nearshore BPO isn’t simply a cost play, it’s a strategy for faster delivery, better agility, and tighter alignment. We make the entire journey frictionless so you can focus on growth, not logistics.
Let’s discuss how nearshoring can power your next stage of scale.




