FEATURE | CXC | TYPICAL SELF-SERVE EOR PLATFORM |
Local Compliance Expertise | ✅ Deep expertise in local laws | ❌ Limited local expertise |
Dedicated Account Manager | ✅ Yes, dedicated contact per client | ❌ No dedicated manager – use ticket systems |
Built-In Legal & Tax Compliance | ✅ Compliance is built-in, not optional | ⚠️ Varies by country – not always guaranteed |
Custom Workforce Solutions | ✅ Tailored to your needs | ❌ Standardised packages |
Real-Time Human Support | ✅ Humans, not bots | ❌ Mostly chatbots or slow email support |
One-Size-Fits-All Platform | ❌ Solutions are tailored, not templated | ✔️ Yes, but not adaptable |
Focus on Risk Mitigation | ✅ Risk-first approach | ❌ Often prioritises cost over risk |
Reactive vs Proactive Support | ✅ Proactive and preventative | ❌ Often reactive after issues arise |
Country Coverage | ✅ Extensive in-region footprint | ⚠️ Limited or outsourced presence |
Global Risk Infrastructure | ✅ Embedded frameworks for employment, tax & immigration risk | ⚠️ Risk managed reactively or outsourced |
Strategic Advisory Capability | ✅ Consultative, long-term workforce planning | ❌ Transactional focus – limited to onboarding & payroll |
Change Management Support | ✅ Support through transitions, expansions & restructures | ❌ DIY – no structured change planning support |
Talent Experience Ownership | ✅ Cohesive onboarding, support & compliance aligned to employee experience | ❌ Fragmented – compliance-first, not talent-first |
Enterprise-Grade Scalability | ✅ Proven model with multinationals across regions | ⚠️ May break down at scale – not built for complexity |
Customised Reporting & Insights | ✅ Real-time insights aligned to client metrics | ❌ Basic dashboards, often irrelevant or generic |
Onshore vs Offshore Operations | ✅ Local entities and people on the ground | ❌ Heavy reliance on offshore, third-party partners |
Governance & Audit Readiness | ✅ Always audit-ready, with full documentation trail | ⚠️ May not meet enterprise-level audit standards |