Remote Work and the Organization of the Future

Find out the benefits of adopting a hybrid workforce model and how to transition your business to become an organization of the future.

Companies all around the world have adopted new hybrid workforce models and are changing the way they engage their workers.  In this article we have provided some hard statistics that show the impact of COVID-19 on workforce models and look at what the future holds for the remote workforce.


Having such a large population, the United States is leading the way in terms of numbers of remote workers.

Zoom has become a household name due to COVID-19 and the impacts on the global workforce.  Virtual meetings have become ‘normal’ and the new workaround for connecting with others.  While many organizations and workers were already using remote workforce models and well versed in managing a remote workforce, many have been forced to adapt.

45.74% of traffic to Zoom’s website comes from the United States.

The United States showed the highest amount of traffic to zoom. Other countries following were Turkey 4.12%, Canada at 4.11%, the U.K at 3.8% and India at 3.05%. While zoom is not the only video conferencing software on the market and there are other platforms with high usage,  36.2% of the global web conferencing, shows the market is owned by Zoom.



Zoom stats tracking the growth of customers with more than 10 employees since Q1 2019.

It’s clear to see the shift of the workforce to remote working models, brought about by COVID-19.  Many companies and their workforces adapted to the changes in workforce requirements in 2020.  Even more have embraced remote work in 2021, as represented in the below graph, showing  growth and adaptation of customers.

In April 2020, Microsoft reported hitting over 75 million daily active users on Teams due to COVID-19 restrictions


The spend for technology and telecommunications tools has increased substantially to support with adaptation to new remote workforce models. The below graph shows the percentage of business investments in various tools and technologies to support their remote workforce.  48 percent of respondents state having invested in cloud-enabled tools and technologies. Digital collaboration tools ranked second, which further emphasizes the importance of empowering a virtual workforce with the use of of technology.


One of the challenges of managing a remote workforce during COVID-19 has been the onboarding of new hires.  Some companies have reported that coaching and onboarding new hires remotely has been worse since COVID-19.  For many companies, remote onboarding needs new solutions.  Outsourcing onboarding and compliance checks to a third party to manage makes for quicker time to fill and reduces risk.  Although some companies may return to in-office working, maintaining a hybrid workplace post-COVID-19 is a possibility for both employers and employees and one which many companies will continue to embrace.


Remote work is here to stay.  The way companies engage their employed and self-employed workers has changed.  Whether engaging global workers, remote workers or employed staff, the world of work has opened up to new levels.  A 2020 Gartner report shows 36. 74% of companies plan to shift some of their employees to remote working permanently.

How COVID-19 has impacted the workforce:

  • 74% of CFOs and Finance Leaders say that they will move at least 5% of their employees to remote working permanently after the pandemic.
  • 25% of the participants say they will move 10% of their workforce to remote working permanently.
  • 4% of the respondents plan to have about 50% of remote workforce post-pandemic.

It is forecast that 25% to 30% of the workforce will be working remotely from home, multiple days per week, by the end of 2021.

While 16.44% of global companies don’t allow remote work, 17.16% are fully remote, and 40% of global companies have a hybrid workforce model in place.


Hybrid models of remote work are likely to continue on in a post pandemic world.

Organizations of the future are re-shaping to suit the new landscape.

CXC workforce compliance and engagement solutions are transparent and flexible.  Whether engaging one or two workers, a section of your workforce or your entire global workforce, we cater for all sizes and locations.

Partnering with CXC Global and outsourcing part or all of your workforce onboarding, management and payroll will allow your business to also adapt smoothly, reduce risk and make engaging workers anywhere around the world stress free.

At CXC, we have been using the remote workforce model since our inception in 1992.  Our widespread workforce situated in our 30+ in-country offices enables us to adapt to our clients’ and partners’ needs.  We are constantly reviewing and adopting our processes to keep us in step with new technologies, digitization and automation of processes.

Talk to one of our remote workforce specialists about how we are helping companies to embrace hybrid workforce models and transition to become an organization of the future.