Agency workers are workers that you hire through an agency, which might be called a recruitment agency or a ‘temp agency.’ Agency workers might be employed under a contract for service or a contract of employment. In the UK, there are certain rules that govern how employers have to treat temporary agency workers, which are set out in various pieces of employment legislation.
Temporary agency worker vs. casual worker in the UK
In the UK, casual employees are often classed as ‘workers.’ This is a specific status in UK employment law that means a person has some employment rights, but not all of them. For example, workers have the right to earn at least the National Minimum Wage.
However, they are not generally entitled to minimum notice periods or protection from unfair dismissal.
An agency worker is specifically a worker who has a contract with a temporary work agency to work for a hirer. Agency workers are often casual workers, but not all casual workers are agency workers.
Are temporary workers entitled to holiday pay in the UK?
All workers in the UK are entitled to at least the statutory minimum annual leave entitlement, which is 5.6 weeks for full-time employees. This includes temporary agency workers, who are often classed as ‘workers’ (rather than employees).
Day one rights for agency workers in the UK
The day an agency worker starts working for an employer, they have the employment rights of a worker. The regulations also give temporary agency workers the right to use any shared facilities and services provided to employees by the employer. That might include things like canteens, food and drinks machines, car parking or transport services.
Rights from 12 weeks of employment
New regulations on temporary agency workers were introduced in 2011, as part of the Agency Workers Directive and Regulations 2010. These regulations give temporary agency workers the same rights as someone who is employed directly by the company.
As an employer, that means you have to:
- Pay them the same as employees doing the same job
- Auto-enrol them in your workplace pension scheme
- Grant them the same paid annual leave as employees
These rights are awarded to temporary agency workers after 12 weeks of employment. However, the way the 12-week period is counted is slightly complicated, because certain types of leave count towards it, and others don’t.
To work out if a temporary agency worker has reached the 12-week threshold and is entitled to equal treatment, you should start counting from their first day of work. Days when the worker was on sick leave, annual leave or leave for jury duty don’t count towards the 12-week period, but time off for maternity, paternity or adoption does count.
Rights after moving workplaces
When a temporary agency worker moves from one employer to another, their rights reset — even if they are still employed by the same agency. This means that they no longer have the right to equal treatment and revert to the rights of a worker.
This is also the case if a worker takes a break of six weeks or more, or starts a ‘substantially different’ job with the same employer. This is a job that is completely different from the worker’s old job in terms of the duties, skills required, pay rate, location or working hours (or a combination of the above).