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Challenge
This publicly traded property and casualty insurer faced a pivotal moment as it established its first-ever Center of Excellence (CoE) in the Philippines. The CoE would focus on IT and key insurance operations, starting with one employee and aiming for a headcount of 500, with plans to grow to 800 by 2025. However, the journey to achieving this ambitious goal came with challenges:
Resource constraints | The client’s internal Talent Acquisition (TA) team lacked the capacity to handle the volume of hires required.
Fragmented vendor support | Multiple recruitment vendors were engaged, creating inefficiencies and limiting the ability to scale quickly.
Specialised talent needs | The roles required niche IT skills, often at mid-to-senior levels, making recruitment complex.
To successfully build its CoE, the client needed a strategic partner to streamline talent acquisition, provide market insights, and support its long-term workforce goals.
Solution
CXC became a trusted partner to this client, transforming how they sourced, hired, and retained talent for the CoE. Our tailored solution included:
Direct sourcing and strategic hiring
- Delivered 24 permanent placements in just seven months, averaging three hires per month.
- Maintained a pipeline of 15 qualified candidates daily, actively supporting 10–12 roles simultaneously.
Data-driven talent acquisition
- Provided detailed market insights, including salary benchmarking and talent availability, to inform hiring strategies.
- Developed a comprehensive market landscape analysis to guide the client’s employer branding efforts.
Integrated collaboration
- Set up a cross-organisational SharePoint platform to enable real-time updates and seamless collaboration between CXC and the client’s TA teams.
- Partnered with the client’s HR to align on strategic goals, ensuring smooth onboarding and retention of talent.
Executive search and regional expansion
- Conducted a confidential regional executive search to secure niche talent.
- Helped the client identify optimal sourcing locations, meeting specific skillset, budget, and timeline requirements.
Community building
- Organised contractor engagement events, such as welcome dinners, to foster a sense of belonging and ensure long-term retention.
Results
CXC’s partnership delivered this client outstanding results, enabling the rapid growth of its CoE and contributing to the company’s broader strategic goals:
Achieved workforce growth goals
- CXC’s support helped reduce the time to fill key roles, resulting in a faster onboarding process and positive feedback from the client.
Improved employer reputation
- Boosted the client’s employer branding in the Philippines, transforming the company into a recognised household name in the local market.
Cost efficiency and strategic insights
- Enabled global cost savings by relocating roles to the Philippines, leveraging local talent at competitive rates.
Enhanced talent accessibility
- Built the client’s confidence in accessing and retaining niche IT talent, driving the success of the CoE.
Scalable success
- The success of the CoE led the client to relocate additional roles from overseas, further optimising operational costs and efficiency.
CXC’s strategic collaboration with this property and casualty insurance company has established a robust foundation for sustained growth, positioning the Philippines as a critical hub for the company’s IT and insurance operations. Through tailored solutions, real-time collaboration, and a focus on retention, CXC has become an indispensable partner in the client’s journey toward building a thriving Center of Excellence.
