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MSP for leading provider of enterprise open source solutions to procure workers and pay suppliers efficiently

CXC Global3 min read
CXC GlobalMay 15, 2024
CXC Global

CXC delivered an MSP solution and a VMS that increased visibility and automation, resolving invoicing inefficiencies and reducing complexity.

Red Hat

CXC Global



With an expanding supply chain across EMEA, this software company required a compliant supplier management solution to provide process improvements to ensure their suppliers are paid on time.


CXC partnered with this client to implement a Managed Service Programme (MSP) solution including using a Vendor Management System (VMS) for greater transparency and created a standardised workflow process to onboard and pay suppliers for their workers.


CXC’s MSP and VMS programme has increased visibility and streamlined the payment process, resulting in a smoother collaborative experience for both our client and their suppliers.

Red Hat

Our client stands at the forefront as the primary supplier of enterprise-grade open-source software solutions, boasting a workforce of 19,000 individuals spread across 100+ locations in over 40 nations globally. Their services include hybrid cloud infrastructure, application services, cloud-native application development, and automation solutions, enabling swift and cost-effective delivery of IT services across diverse infrastructures. The company’s mission is to be the catalyst in communities of customers, contributors, and partners to create better technology the open-source way.



Company Size

19,000+ employess


Raleigh, North Carolina, United States

Founding Year


The Challenge

The company’s expanding supply chain included over 90 suppliers across EMEA with varying payment terms. Lack of standardisation, inefficiencies, and lengthy approval processes resulted in payment delays of several months, putting a heavy financial burden on their suppliers.

The company needed a compliant supplier management and payment solution to resolve inefficiencies in paying their suppliers on time. The solution had to standardise the payment process, while also accommodating the needs of its diverse suppliers in over 40 countries in EMEA, many of which are small businesses.


CXC implemented an MSP for the client, to onboard their 91 suppliers. Together, we standardised and automated the payment terms for all suppliers for contingent workers, reducing complexity to streamline the payment process.

We implemented Fieldglass as the VMS to introduce transparency to a process which had previously been entirely opaque for suppliers. We implemented self-billing and consolidated invoicing, increasing payment certainty for suppliers and simplifying invoicing for the client.

The company’s EMEA Consulting Services MSP Program went live on 1 October 2023.

Key services we have provided to the company include:

  • Program management: CXC provided the overall operational delivery and management of the program including, process alignment, guidelines, and procedures.
  • Supplier strategy: The approach to engage, onboard, and support suppliers within the program.
  • Reporting and analytics strategy: Provided metrics to create transparency and facilitate achievement of program goals.
  • Invoicing and finance: To bring efficiency and consistency to invoicing and payment processes to suppliers in the program.
  • Fieldglass workflows and data: Use of a VMS that supports the day-to-day operation of the program used for time and expense capture to invoice the relevant entities and subsequently pay the supplier’s workers time and expense using a self-bill and remittance process to bring efficiencies across EMEA.
  • A dedicated CXC Account Management Team providing key support to management and valued suppliers of the programme.
  • Fieldglass requisition management including, request to onboarding, assignment management, approved time capture, expense management, invoicing, supplier payment and worker offboarding.
  • Introduction of robust reporting and analytics to bring transparency, workforce visibility and aid business decision making.
  • Improved invoicing and payment to enable efficiencies and streamlined approach for both our client and their suppliers.


CXC delivered an MSP solution and a VMS that increased visibility and automation, resolving invoicing inefficiencies and reducing complexity, and as a result, a smoother collaborative experience for both our client and suppliers.

We continue to support this company with supplier onboarding, VMS activities, and contractor management through third-party suppliers.

The key benefits for the company include:

  • Simplified and consolidated invoicing by currency to meet the client’s needs.
  • Clear and dependable payment schedule, setting and delivering on expectations from our client and suppliers.
  • Fieldglass integration with the company’s systems to seamlessly flow worker data into the VMS for invoicing and to make supplier payments.
  • Provision of a dedicated Operations Team to create and manage work orders in Fieldglass and providing support.
  • Implemented self-billing for suppliers, generating invoices via Fieldglass to reduce discrepancies and streamline payment process.
  • Improved supplier experience with payment certainty, increased transparency, and support from the CXC team.
  • Efficient and compliant supplier onboarding process.
  • Onboarded 91 suppliers across 47 countries in EMEA.
  • Fieldglass VMS configured to mirror the company’s contingent worker approval process.

Reach out to us today to explore how CXC’s MSP solution can help you improve your company’s visibility and streamline its payment process.

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About CXC

At CXC, we want to help you grow your business with flexible, contingent talent. But we also understand that managing a contingent workforce can be complicated, costly and time-consuming. Through our MSP solution, we can help you to fulfil all of your contingent hiring needs, including temp employees, independent contractors and SOW workers. And if your needs change? No problem. Our flexible solution is designed to scale up and down to match our clients’ requirements.

CXC Global